Frequently Asked Questions (FAQ)
Welcome to our Frequently Asked Questions page! Here you will find answers to some of the most common questions we receive. If you can't find the answer to your question here, don't hesitate to contact us. Our team is ready to assist you.
- How long does it take for my order to be shipped?
We aim to ship all orders within 1-2 business days of receiving payment. Once your order has shipped, you will receive an email with tracking information.
- What are the shipping costs?
Shipping costs vary depending on the weight of your order and the destination. The exact shipping costs will be calculated during the checkout process, before you confirm your order.
- How long does it take for my order to arrive?
The delivery time depends on the destination and the chosen shipping method. In general, it takes 1-2 business days for delivery within the Netherlands and 2-3 business days for shipments to Belgium.
- Can I return or exchange my order?
Yes, you can return or exchange your order within 14 days of receipt, provided that the products are unused, undamaged and in the original packaging. For more information, please contact our customer service or see our return policy.
- How can I track the status of my order?
Once your order has shipped, you will receive an email with tracking information. You can track the status of your order with the tracking code provided in the email.
- Is it possible to order a product that is currently out of stock?
If a product is not in stock, you can contact our customer service to inquire about availability and the expected delivery date.
- Are the batteries included with the toy products?
Unless stated otherwise in the product description, batteries are usually not included with our toy products. Check the product description for information about the batteries required and the quantity.
- How can I pay for my order?
We accept the following payment methods: iDEAL, credit card (Visa, Mastercard, American Express), PayPal and bank transfer. All payments are processed securely through our payment partner.
- Is my personal information safe when ordering on your website?
Yes, your personal information is safe with us. We take the privacy of our customers very seriously and have put in place appropriate measures to ensure that your data is protected. For more information on how we use and protect your data, please see our privacy policy.
- How can I contact customer service?
Our customer service team is ready to assist you with any questions or concerns you may have. You can contact us by e-mail, telephone or via the contact form on our website. Our contact details can be found on the Contact page.
Email: info@kiddeltoys.nl
We aim to answer all questions as quickly as possible and will usually respond within 24 hours.
Do you have any other questions not answered here? Then don't hesitate to contact us. We are here to help and will do everything we can to provide you with the best shopping experience possible.